Free shipping for orders over $400

FIRST ORDER DISCOUNT

10% off your first order

FIRSTORDER10

Delivery Service

You may enjoy free delivery service upon purchase of HK$400 or above (after discount applied).
Super Farm personally deliver your orders, without using any third-party logistic service to ensure quality & safety of your goods.

Orders are required to pick up at building entrance if no lift provided.

See below for delivery schedule by district:


Additional fee of HK$120 will be added for deliveries to Discovery Bay.

Same Day / Next Day Delivery

Same day deliveries are only offered for orders made before 11am otherwise the order will be delivered next day.

For same day / next day deliveries please contact us via whatsapp on +852 6633 8638.

 

 

Delivery Time

Monday to Saturday, 10am - 6pm

 

All customers must choose a delivery date upon order check-out. Please make sure there is somebody at home to collect the goods between 10am-4pm on your chosen date.
If you have a preferred time for delivery, you can put it in the remarks section when you check out, or simply contact our Customer Service via Whatsapp +852-66338638.
We will try our best to match your preference subject to our arrangement of the day.

 

For Local Pick-ups

 

Pick up location
1/F, Blue Box Factory Building, 25 Hing Wo Street, Tin Wan.Pick up location is on the first floor (Open level, the pick up location is accessible from the side of the building).

Driving
Access is available via Tin Wan Close. Drive to the end of the road (Past the Recycle Centre).
Parking is available at the end of Tin Wan Close.

Public Transport / Walk
Access to the building can be either through walking to the end of Tin Wan Close and then turning left at the end of the road.
Or walking up Hing Wo Street into the Blue Box Factory premises the turning right once you past the gate and walking up to our warehouse entrance.

For detailed information on how to pick up please click below:
PICK UP INSTRUCTIONS PDF

 

Weather Delays

Red rain, black rain or typhoon 8

 

If red rain, black rain or T8 has been hoisted, all SUPER FARM’s deliveries will be put on hold until further notice.
This means your order may be delayed and rescheduled. Our customer service manager will contact you via WhatsApp for new arrangements.
For more information you may visit our Instagram/Facebook @superfarmhk.

經常問的問題

船運

你們運送到哪些國家?

目前我們向美國、加拿大、澳洲和英國出貨。如需查詢運送至其他目的地的信息,請聯絡我們。

需要多長時間才能收到我的訂單?

標準運輸通常需要 3-5 天。所有國內訂單均可提供隔日達服務(需額外收費)。國際運送時間取決於產品和目的地(結帳時預計)。

退貨和退款

我該如何退貨?

商品必須在收到訂單後 30 天內退回。退回的商品必須保持與收到時相同的狀態,未磨損/未使用,仍附有任何標籤,並包含所有原始包裝。

需要多長時間才能收到退款?

我們將在收到商品後 7 天內處理退款。