Free shipping for orders over $400

FIRST ORDER DISCOUNT

10% off your first order

FIRSTORDER10

Delivery Service

You may enjoy free delivery service upon purchase of HK$400 or above (after discount applied).
Super Farm personally deliver your orders, without using any third-party logistic service to ensure quality & safety of your goods.

Orders are required to pick up at building entrance if no lift provided.

See below for delivery schedule by district:


Additional fee of HK$120 will be added for deliveries to Discovery Bay.

Same Day / Next Day Delivery

Same day deliveries are only offered for orders made before 11am otherwise the order will be delivered next day.

For same day / next day deliveries please contact us via whatsapp on +852 6633 8638.

 

 

Delivery Time

Monday to Saturday, 10am - 6pm

 

All customers must choose a delivery date upon order check-out. Please make sure there is somebody at home to collect the goods between 10am-4pm on your chosen date.
If you have a preferred time for delivery, you can put it in the remarks section when you check out, or simply contact our Customer Service via Whatsapp +852-66338638.
We will try our best to match your preference subject to our arrangement of the day.

 

For Local Pick-ups

 

Pick up location
1/F, Blue Box Factory Building, 25 Hing Wo Street, Tin Wan.Pick up location is on the first floor (Open level, the pick up location is accessible from the side of the building).

Driving
Access is available via Tin Wan Close. Drive to the end of the road (Past the Recycle Centre).
Parking is available at the end of Tin Wan Close.

Public Transport / Walk
Access to the building can be either through walking to the end of Tin Wan Close and then turning left at the end of the road.
Or walking up Hing Wo Street into the Blue Box Factory premises the turning right once you past the gate and walking up to our warehouse entrance.

For detailed information on how to pick up please click below:
PICK UP INSTRUCTIONS PDF

 

Weather Delays

Red rain, black rain or typhoon 8

 

If red rain, black rain or T8 has been hoisted, all SUPER FARM’s deliveries will be put on hold until further notice.
This means your order may be delayed and rescheduled. Our customer service manager will contact you via WhatsApp for new arrangements.
For more information you may visit our Instagram/Facebook @superfarmhk.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).